Quality, our favorite word
Our project success can only be assured by providing satisfactory services and products to our clients. To achieve that, SERLOTOR, S.L direction has introduced a new management system based on the reference ISO 9001: 2008, assuming the commitment of keeping and optimizing it with the management process and setting up new objectives using our resources with the intend for being better.
Our policy is based on the following principals:
1.-The participation of all the company staff in the business development as well as in the principal improvement with a total identification with our quality policy.
2.-A follow- up work about the quality management system, keeping the revisions that optimized it.
3.-Provide to SERLOTOR, SL human team formation and information in the needed areas in order to achieve our objectives, as well as the safety and health of our workers.
4.-Achieve our costumers exigencies, not only explicit, but also implicit, periodically evaluating their satisfaction to implant our improvement.
5.-We offer to our clients the product from its development to its delivery on their facilities.
6.-Guide our activities through a total quality policy, adapting our organization to the markets needs with the commitment of obey the entire legal requirement